Terms and conditions

RESERVATION AND CANCELLATION POLICIES

All payments are non-refundable. A non-refundable deposit of 25% of rent plus tax is taken at the time of booking. The balance of your stay will be automatically charged 45 days prior to arrival. Any cancellations outside 45 days forfeit deposit received. Any cancellations within 45 days prior to your arrival forfeit full amount. Travel insurance is recommended to protect yourself against any unexpected events involving your lodging, flights or vacation-related products. We reserve the right to cancel your booking due to a late payment or if you violate any of our published policies.

Credit Cards Accepted: VISA or MasterCard

 

MINIMUM AGE AND IDENTIFICATION REQUIREMENT

Whistler Ideal Accommodations and any in-resort contacts reserve the right to ask all Guests for identification (one with photo) before or during their stay, to confirm their eligibility to book and stay in our property. All occupants must be of minimum age requirement unless accompanied by a guardian and or parent. Any reservation made under false pretenses will be subject to forfeiture of advance payment and may be denied access or required to vacate the property with no refund. Minimum age for 1, 2 and 3 bedroom properties is 26 unless accompanied by a parent or guardian. Minimum age for 4 + bedrooms is 30 unless accompanied by a parent or guardian.

 

CHECK IN: 4 PM

CHECK OUT: 10 AM

 

CHECK-IN INFORMATION

Check-in instructions will be sent to guests email provided 14 days prior to arrival. Guests are to check-in at our Whistler Reception Services front desk to verify ID and provide a credit card for the damage deposit. Once verified guests will be given door code, keys, and or remotes to access rental property. The guests whose name is on the reservation must be present at check-in unless organized ahead of time of any additional guests checking in.

 

NO SMOKING / NO PETS

No smoking in or on the property premises and or common area are permitted. No pets are allowed.  Violation of any of these policies will result in fees of $500 plus, depending on the damage and or possible eviction.

 

SLEPEING CAPACITY

Sleeping capacity is posted on each property web site.

 

EVENTS

No Graduation & Stag/Stagette parties or organized public events are permitted.

 

PARKING AND TICKETING

Parking information will be provided in your check-in and arrival instructions email. We are not liable for any parking tickets or towing fees you may incur for violating parking restrictions or parking in the incorrect assigned stall or garage.

 

HOUSEKEEPING

Your property will be fully cleaned and prepared for your arrival with fresh sheets, towels and amenities. For guests staying eight nights or longer a complimentary mid stay clean will be scheduled, linen change during this clean can be requested. Laundry facilities are available at all properties either in-suite or in the building. Additional housekeeping services, including daily service, can be arranged for an additional fee and subject to availability.

DISCLAIMERS All properties are privately-owned and are equipped according to the individual owner’s taste and requirements. Groups renting more than one property need to make sure inventory stays in the property. A restocking charge will be deducted from the security deposit if items have been moved to other properties.

All private hot tubs are serviced and maintained regularly. Guest use of hot tubs or any other common facilities is at their own risk. Whistler Ideal Accommodations cannot guarantee the operational use against maintenance shut downs, over-use or mechanical failure. Such maintenance is unavoidable and is to protect the health of users. Guests are to adhere to posted pool and hot tub rules and regulations.

Each complex or property has a garbage area. It is the responsibility of the guest to remove garbage upon departure. To protect wildlife in Whistler please do not leave garbage outside.

 

PRIVACY

The Owner, their booking contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests. Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact.

 

PROPERTY DAMAGE

Guest assumes financial responsibility for property damage incurred by tenants or guest of tenants. By accepting our guest stay contract with online payment, you agree to pay for all damages incurred. A damage deposit will be required upon arrival. The damage deposit is only charged to guest on departure should there be any damage but not limited to deposit taken. Damage includes, but is not restricted to: noise complaints, common or private property damage, excessive cleaning charges, lost or broken or missing common or private property items, smoking inside the property, pets inside the property and all charges relating to security company or police involvement regarding property occupant’s behavior while in the property or on common premises. No excessive noise causing disturbances after 10pm. You may be fined by security if your party and your guests disrupt other guests. Noise or policy violations may result in an eviction with no refund. Quite time is between 10pm- 8am. The damage deposit varies depending on property reserved, 2 Bedroom: $500.00, 3 Bedroom: $1000.00, 4 Bedroom: $1500.00, selected luxury properties and Chalets can be up to $5000.00.

 

GUEST STAY CONTRACT

By reserving online via your credit card, you are agreeing to our terms and conditions. By  checking off you have read the terms and conditions when reserving, you acknowledging on line you agree to the policies when paying online, you acknowledge that you have legally accepted, read, understood, agree with, and will comply with our publicly advertised policies (including payment terms) on our web site.

 

INELIGIBLE GUESTS RESERVATION REVERSAL

The owner and their booking contact reserves the right to cancel reservations made by, and refuse business to, guests who do not meet the policies published in this property's Policies Table at the time of booking and past guests known to have intentionally violated rental property policies, damaged and/or defaced rental properties through intentionally destructive and/or negligent behavior, engaged in theft, broken local bylaws and laws, committed fraud or who misrepresented themselves, and guests who have caused bodily or emotional harm to any third parties. Reservations may be canceled or declined up to a maximum of 48 hours from the time the ineligible guest made the booking. Guests will be issued a refund, which may be adjusted for any payment processing expenses.

 

GUEST COMPLAINTS CONCERNING THE PROPERTY

Guests are to report all property complaints or obvious damage caused by previous Guests to us immediately, by phone and by email as they become evident. Serious problems should be reported with supporting photographs. We will make our best efforts to rectify problems within 24 hours of notification. Failure to notify us of property-related problems while in the property and as they become evident, will forfeit any rights or claims against us regarding property condition after your departure.

 

RESERVATION GUARANTEE

Property sale or inhabitable /damaged: in the event that the property is damaged or sold, we will assist in attempting to relocate you to one of our other comparable properties. If we fail to successfully relocate you, you will receive a full refund.

 

LIABILITY

Neither the Property Owner nor Rental Manager shall be held liable for any losses, claims, damages, costs or expenses arising out of any theft, accident, injury, death, damage, delay, inconvenience or distress, whether or not arising by the negligence of the Property Owner or Manager and the Guests hereby waive any and all such liability. The Guest booking this accommodation is responsible for making all members of the party aware of these terms, failing which the said Guest will be held liable to and shall save harmless and indemnify the Property Owner and Whistler Ideal Accommodations, from any losses, claims, damages, costs or expenses arising as a result thereof. A confirmed reservation by e-mail constitutes notice to Guests of these exclusionary terms and Guests are deemed to have read and agreed to the foregoing.